Output Delivery Policies and Procedures

Version1.0
Effective DateApril 2026
Review CycleAnnual
Document OwnerChief Information Security Officer (CISO)
ClassificationCONFIDENTIAL — Internal Use Only
Applicable StandardSOC 2 Type II

1. Purpose

This document defines how DCKAP Integrator generates, validates, and delivers output data to destination systems — ensuring that all outputs meet the required standards for completeness, accuracy, and timeliness before and after delivery.

2. Output Types

Output TypeDescriptionExample
API Push (Synchronous)Record posted directly to destination system REST/SOAP APICreate order in ERP
Batch DeliveryMultiple records delivered in a single API call or fileBulk inventory update to eCommerce
Webhook RelayIncoming webhook from source forwarded (transformed) to destinationReal-time stock update
Report / ExtractScheduled data extract written to file storage or BI endpointDaily sales report to analytics
AcknowledgementDelivery receipt or error response returned to source systemOrder confirmation status

3. Pre-Delivery Validation

  • Output payload validated against the destination system’s accepted schema before delivery.
  • Mandatory destination fields confirmed to be present and non-null.
  • PII fields confirmed to be within permissible scope for the destination system.
  • Idempotency key generated and attached to prevent duplicate delivery.

4. Delivery Policies

4.1  Completeness Policy

  • All records accepted into the output queue must be delivered — no silent drops are permitted.
  • Any record that cannot be delivered after all retry attempts is moved to the dead-letter queue and an alert is raised.
  • Delivery receipts (HTTP 2xx from destination) are required for each record — assumed failure without explicit acknowledgement.

4.2  Accuracy Policy

  • Field values in the output must match the transformation specification exactly.
  • Numeric values must not suffer precision loss during delivery serialisation (e.g., floating point rounding).
  • Character encoding must be UTF-8 for all string outputs.

4.3  Timeliness Policy

Delivery ModeSLA TargetBreach Alert Threshold
Event-triggered (real-time)< 60 seconds from source event> 2 minutes
Scheduled sync< 5 minutes from schedule trigger> 10 minutes
Bulk batch< 30 minutes per 50,000 records> 60 minutes
Report / extractWithin configured schedule window ± 10 minutes> 20 minutes past window

5. Post-Delivery Verification

  • Delivery confirmation is stored in the audit log with timestamp and destination response code.
  • Portal dashboard shows per-record delivery status (Success / Failed / Pending / Dead-lettered).
  • Customers can re-trigger delivery of dead-lettered records after fixing the underlying issue.

6. Placement in Product

Product LocationScreen / PageAudience
Product PortalMonitoring → Delivery Status DashboardCustomer Admins
Product PortalMonitoring → Dead-Letter Queue ManagementCustomer Admins
Trust CenterSecurity → Output Delivery ControlsAuditors
Internal WikiEngineering → Delivery Service SpecDev, QA Teams
Compliance FolderSOC 2 Evidence → Output ControlsExternal Auditors