System Processing Policies and Procedures

Version1.0
Effective DateApril 2026
Review CycleAnnual
Document OwnerChief Information Security Officer (CISO)
ClassificationCONFIDENTIAL — Internal Use Only
Applicable StandardSOC 2 Type II

1. Purpose

This document defines the policies and procedures governing how DCKAP Integrator processes data after it has been ingested from source systems — including transformation, routing, error handling, and delivery to destination systems — with controls ensuring accuracy, timeliness, and consistency.

2. Processing Architecture

IngestionData received via API, webhook, or scheduled pull from source systems
QueueRecords placed in a durable message queue to ensure no data loss during processing
TransformationField mapping, type conversion, value translation, enrichment applied per customer configuration
RoutingRecords routed to correct destination based on business rules
DeliveryRecords posted to destination system API with acknowledgement tracking
LoggingEvery step recorded in the audit log; errors captured with full context

3. Processing Policies

3.1  Accuracy Policy

  • All transformation rules are version-controlled and validated before activation.
  • Transformation outputs are checksummed and compared against expected output in test mode.
  • Any transformation resulting in data loss (null output for non-nullable destination field) triggers an error and halts processing for that record.

3.2  Timeliness Policy

Sync TypeTarget Processing TimeAlert Threshold
Real-time / Event-triggered< 60 seconds end-to-end> 120 seconds
Scheduled (standard)< 5 minutes per batch> 10 minutes
Bulk / Large batch< 30 minutes per 50,000 records> 60 minutes

3.3  Consistency Policy

  • Each record is processed exactly once — the queue is deduplicated before transformation begins.
  • Idempotency keys are used when posting to destination APIs to prevent duplicate writes.
  • Processing state is checkpointed so that interrupted jobs resume from the last successful record, not from the beginning.

3.4  Error Handling Policy

  • Processing errors are classified as: Transient (retry), Validation (reject), or Fatal (halt and alert).
  • Transient errors trigger exponential back-off retry (3 attempts, then dead-letter queue).
  • Fatal errors send an immediate alert to the customer admin and DCKAP support.
  • Dead-letter queue records are reviewed daily and reprocessed or discarded within 7 days.

4. Processing Controls Summary

ControlDescriptionSOC 2 Criteria
Input GateNo record enters processing without passing schema validationPI1.2, CC6.1
DeduplicationDuplicate records filtered before transformationPI1.3
Idempotent DeliveryDestination writes use idempotency keysPI1.3, A1.2
Checkpoint ResumeFailed jobs resume from last checkpoint, not from startA1.2
Audit LoggingEvery processing step recorded with timestamp and actorCC7.2
PII MaskingPII fields masked in all processing logsC1.1, PI1.1

5. Placement in Product

Product LocationScreen / PageAudience
Trust CenterSecurity → Processing ControlsAuditors, Enterprise Customers
Product PortalMonitoring → Sync Dashboard (operational view of processing)Customer Admins
Internal WikiEngineering → Processing ArchitectureDev, QA, Support
Compliance FolderSOC 2 Evidence → Processing PoliciesCISO, External Auditors